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What is your return/refund policy?

We offer a 30-day money-back-guarantee on all products sold by Vestibular First.  Most products come with a industry-leading 3-year warranty and cover manufacturer defects and workmanship.  

Credit card fees paid for the original transaction will not be refunded for administrative errors like duplicate orders or ordering the wrong product.  You can see information about returned credit card fees on the Stripe website.

Note:  Customers outside the US are responsible for paying for all shipping fees, customs/duty charges, and taxes.  If not paid in advance, they will be deducted from the final refund amount.