Repairs
Vestibular First warrants our products as free from defects in material and workmanship under normal use and service for a period of 3 years from the date of delivery. Warranty is not transferable to another entity and only covers the original purchaser.
Repair Policies & Procedures
Vestibular First understands that your practice needs access to the Insight Infrared Video Goggles to treat your clients; to this end, we can provide Insight Goggles from our repair pool (refurbished) immediately at no cost to you. Those that do not wish to receive goggles from the repair pool can mail their goggles back to Vestibular First and will have them returned within 1-2 weeks depending on the severity of the issue.
Out of Warranty Repair Costs
If items are damaged by accident or misuse, below are the following repair costs.
Please contact us to start a new repair.
Insight Infrared Video Goggles
| Part | Parts & Labor Cost |
|---|---|
| Camera | $250 |
| Goggles body (includes any plastic parts of the shell to which the strap adapters connect) | $50 |
| Strap (includes strap adapters and strap adjusters) | $50 |
| Face cushion (durable) | $50 |
| USB cable | $50 |
| Distal shell of cover assembly | $50 |
| Proximal shell of cover assembly | $50 |
| Button to remove cover assembly (which contains the cameras) | $25 |
| Visual fixation light switch | $25 |
Insight Research Goggles
| Part | Parts & Labor Cost |
|---|---|
| Camera | $250 |
| Goggles Body (Includes any plastic parts of the shell to which the straps connect) | $50 |
| Strap (includes strap adapters and strap adjusters) | $50 |
| Face cushion (durable) | $50 |
| USB cable | $50 |
| Strap Connector | $0 |