Yes, our products are available for international customers with the following considerations:
- Technical support hours are based in Eastern Time Zone (GMT-5). While we’ll do our best to find an overlap with your business hours, there may be limitations and delays related to time differences.
- In the case of return, shipping/customs costs are your responsibility and will be deducted from your refund.
- If you are purchasing our Infrared Video Goggles, you must confirm you are able to use a research product given our labeling is “For Research Purposes Only”.
You are required to pay the required customs/duties upon delivery with the carrier (usually Fedex or DHL). If you’d like to get an estimate of this, you can use one of many online tools to calculate this. Here are the harmonization codes we use on our products.
Educational Products: 9023.00
You can do a quick calculation using the following online tool: https://www.simplyduty.com/import-calculator/