Do you sell your products outside the United States (US)?
Yes, our products are available for international customers with the following considerations:
- Technical support hours are based in Eastern Time Zone (GMT-5). While we’ll do our best to find an overlap with your business hours, there may be limitations and delays related to time differences.
- In the case of return, shipping/customs costs are your responsibility and will be deducted from your refund.
- If you are purchasing our Infrared Video Goggles, you must confirm you are able to use a research product given our labeling is “For Research Purposes Only”.
Customs/Duty Information
You are required to pay the required customs/duties upon delivery with the carrier (usually Fedex or DHL). If you’d like to get an estimate of this, you can use one of many online tools to calculate this. Here are the harmonization codes we use on our products.
Goggles: 9018.90.2000
Educational Products: 9023.00
You can do a quick calculation using the following online tool: https://www.simplyduty.com/import-calculator/
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- What is the speed of the cameras?
- What is the quality of the eye video, and can you view both eyes at the same time?
- What kind of vestibular and oculomotor tests can I view/record?
- How long is the cable from the goggles to the computer?
- Can you focus the image of the eyes with these goggles?
- Can you do saccades?
- Can you do smooth pursuit tests?
- Do you have a visual fixation light?
- Can you open up the front of the goggles to view the eyes?
- Are your goggles VNG (Videonystagmography) capable?
- Can your software create graphs and charts of eye movements?
- Are your goggles compatible with an Apple iPad?
- How do I clean my goggles?
- What is the warranty?
- What new features are in the upgraded Insight Goggles?
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- System Overview
- What are the minimum system requirements you recommend?
- What computer would you recommend for your goggles?
- What tablets/ultra-portables do you support?
- Do I need a dedicated video card for your goggles?
- Do I need to install custom drivers?
- What software is compatible with your infrared video goggles?
- Is data stored on the goggles, or just where we indicate the recordings should save?
- OBS Software Alternatives for Non-Administrators
- Do you need an internet connection to use the goggles?
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- Pre-Order FAQs
- Do you offer volume discounts?
- Can I get an invoice or quote for purchasing?
- Do you accept Purchase Orders (PO) or Credit Terms?
- What types of payments do you accept?
- Do you sell your products outside the United States (US)?
- Are you a United States (US) Government Vendor?
- Do you have payment plans or financing available?
- What is your return policy?
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- How do you import scene collections?
- How do you setup a room camera?
- How do you center the eyes in the view?
- Can I record videos of any length?
- How to do I find my OBS video recordings?
- How do I view my video full-screen?
- How to install OBS on MacOS 10.15 (Catalina)
- Can the software be set up to save videos to a network drive or thumb drive?
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- Camera rapidly disconnects and reconnects in software
- OBS Software Alternatives for Non-Administrators
- How can I view FLV files on my computer?
- Cameras will not connect to any application
- Only one is camera visible in OBS
- How to send an OBS log file
- How to manually run OBS on Catalina (Mac OS 10.15)
- My video is choppy or missing frames
- How do I upgrade cameras to allow both cameras to use USB hub?
- Do I need a dedicated video card for your goggles?
- There is a delay between the cameras when viewing or recording the eyes
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- Which goggles are FDA or CE cleared/approved?
- Do you sell your products outside the United States (US)?
- Is any Protected Health Information (PHI) stored with the recording?
- Is data stored on the goggles, or just where we indicate the recordings should save?
- What data is stored along with the recordings?
- What is your privacy policy?