Nothing is more frustrating that not being able to get your goggles–and we\’re happy to help! Here\’s what we\’ve found as the most common reason your checkout process can fail:
- Billing Address – At checkout, the billing address on your credit/debit card must match exactly the billing address on your order. This includes name, address, and zip code.
- Per-transaction amount exceeded – We have found that some organizations limit the size of individual transactions without pre-approval. Check with your card issuer or organization to see if the transaction amount exceeds this limit
- Monthly spending exceeded – Another common issue is being over the monthly limits set by the card issuer.
- Insufficient Funds – This occurs with debit/check cards that do not have enough available money in the connected account
- 3D Secure Authentication Not Completed – Some international customers must process their transaction through the entire 3D Secure Authentication or it will not process correctly.
- Billing Address Malformed – The checkout page must be filled out correctly with each of the required fields being filled with valid data.