Pre-Order FAQs

Thanks for your support in launching our affordable and empowering vestibular technologies!  Please review the following frequently asked questions about the program.  Please contact us if you have any additional questions.

When will I receive the goggles?

Our goggles have started the manufacturing process and will be shipped to our office in December 2020.  We will be shipping as soon as they arrive in January 2021.  This date might shift due to COVID-related supply and shipping delays, but we will update all customers frequently about any changes.

Batch 1 – Delivery January 2021 – SOLD OUT

Batch 2 – Delivery February 2021 – Available

Are they FDA-Cleared?

Yes–the new Insight Infrared Video Goggles are FDA cleared as of November 2020.  We appreciate your patience as we worked through COVID-related delays and the steep learning curve of launching a medical device.

What will be delivered with the goggles?

You will receive the following with your pre-order

  • (1) Insight Infrared Video Goggles
  • (1) Durable Cushion
  • (1) Travel Case

Will you have disposable cushions?  If so, how much will the Disposable Cushions cost?

Yes, we will be offering a disposable cushion.  We are finalizing this with our manufacturer now and as with all of our products will make them as affordable as possible for clinicians.  More details coming soon!

Is there any cost for shipping?

The pre-orders will receive free US shipping.   International order will pay a flat shipping fee of $90, however, our support team can create a custom shipping quote for you if you are closer to the US and could qualify for lower shipping rates.

Are these goggles available outside the US?

Yes, however, please review our policies for international sales