Cameras will not connect to any application
The most common cause of this occurring is that your computer’s BIOS, the underlying operating system for your motherboard, is not updated. While our staff can assist you in troubleshooting this, because you need to do this offline, it’s not something we can support directly. If you’re not comfortable with more advanced features of your computer, find a local IT support person to help with this step.
The most comprehensive site we’ve found that walks you through a BIOS update is this article on PC Magazine: How to Update Your BIOS
Please make sure your BIOS is updated to ensure the most update system drivers and security updates are in place before further troubleshooting.
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- What is the speed of the cameras?
- What is the quality of the eye video, and can you view both eyes at the same time?
- What kind of vestibular and oculomotor tests can I view/record?
- How long is the cable from the goggles to the computer?
- Can you focus the image of the eyes with these goggles?
- Can you do saccades?
- Can you do smooth pursuit tests?
- Do you have a visual fixation light?
- Can you open up the front of the goggles to view the eyes?
- Are your goggles VNG (Videonystagmography) capable?
- Can your software create graphs and charts of eye movements?
- Are your goggles compatible with an Apple iPad?
- How do I clean my goggles?
- What is the warranty?
- What new features are in the upgraded Insight Goggles?
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- What are the minimum system requirements you recommend?
- What computer would you recommend for your goggles?
- Is data stored on the goggles, or just where we indicate the recordings should save?
- What software is compatible with your infrared video goggles?
- OBS Software Alternatives for Non-Administrators
- Do you need an internet connection to use the goggles?
- Do I need to install custom drivers?
- Do I need a dedicated video card for your goggles?
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- Camera rapidly disconnects and reconnects in software
- OBS Software Alternatives for Non-Administrators
- How can I view FLV files on my computer?
- Cameras will not connect to any application
- Only one is camera visible in OBS
- How to send an OBS log file
- How to manually run OBS on Catalina (Mac OS 10.15)
- My video is choppy or missing frames
- How do I upgrade cameras to allow both cameras to use USB hub?
- Do I need a dedicated video card for your goggles?
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- Which goggles are FDA or CE cleared/approved?
- Do you sell your products outside the United States (US)?
- Is any Protected Health Information (PHI) stored with the recording?
- Is data stored on the goggles, or just where we indicate the recordings should save?
- What data is stored along with the recordings?
- What is your privacy policy?