Cameras will not connect to any application
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Quick-Start Guide
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Insight Video Goggles
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- What is the speed of the cameras?
- What is the quality of the eye video, and can you view both eyes at the same time?
- What kind of vestibular and oculomotor tests can I view/record?
- How long is the cable from the goggles to the computer?
- Can you focus the image of the eyes with these goggles?
- Can you do saccades?
- Can you do smooth pursuit tests?
- Do you have a visual fixation light?
- Can you open up the front of the goggles to view the eyes?
- Are your goggles VNG (Videonystagmography) capable?
- Can your software create graphs and charts of eye movements?
- Are your goggles compatible with an Apple iPad?
- How do I clean my goggles?
- What are the goggles warranty?
- What new features are in the upgraded Insight Goggles?
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- System Overview
- What are the minimum system requirements you recommend?
- What computer would you recommend for your goggles?
- What tablets/ultra-portables do you support?
- Do I need a dedicated video card for your goggles?
- Do I need to install custom drivers?
- What software is compatible with your infrared video goggles?
- Is data stored on the goggles, or just where we indicate the recordings should save?
- OBS Software Alternatives for Non-Administrators
- Do you need an internet connection to use the goggles?
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- Do you offer volume discounts?
- Can I get an invoice or quote for purchasing?
- Do you accept Purchase Orders (PO) or Credit Terms?
- What types of payments do you accept?
- Do you sell your products outside the United States (US)?
- Are you a United States (US) Government Vendor?
- Do you have payment plans or financing available?
- What is your return policy?
- When do orders ship?
- Do you sell through distributors or resellers?
- How do I become a distributor or reseller?
- Strategic Partnership Program
- How do I become an affiliate for your products?
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Goggles Swap Program
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Open Broadcaster Software
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- How do you import scene collections?
- How do you setup a room camera?
- How do you center the eyes in the view?
- Can I record videos of any length?
- How to do I find my OBS video recordings?
- How do I view my video full-screen?
- How to install OBS on MacOS 10.15 (Catalina)
- Can the software be set up to save videos to a network drive or thumb drive?
- How to Reconnect the Scene Cameras
- What is the average file size of OBS recordings of eye movements?
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- Can I add audio to my recordings?
- How do I increase/decrease the zoom to change the size of eye in viewer
- How do I upgrade cameras to allow both cameras to use USB hub?
- How do I customize the default filename of the recordings?
- Does OBS produce auditable log files?
- How to use OBS filters to increase image clarity of videos
- How to import LUT to improve image clarity
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- Camera rapidly disconnects and reconnects in software
- OBS Software Alternatives for Non-Administrators
- How can I view FLV files on my computer?
- Cameras will not connect to any application
- Only one is camera visible in OBS
- How to send an OBS log file
- How to manually run OBS on Catalina (Mac OS 10.15)
- My video is choppy or missing frames
- How do I upgrade cameras to allow both cameras to use USB hub?
- Do I need a dedicated video card for your goggles?
- There is a delay between the cameras when viewing or recording the eyes
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Legal & Regulatory
- Which goggles are FDA or CE cleared?
- Do you sell your products outside the United States (US)?
- Is any Protected Health Information (PHI) stored with the recording?
- Is data stored on the goggles, or just where we indicate the recordings should save?
- What data is stored along with the recordings?
- What is your privacy policy?
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Support Tools & Contact
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How-To Guides
The most common cause of this occurring is that your computer’s BIOS, the underlying operating system for your motherboard, is not updated. While our staff can assist you in troubleshooting this, because you need to do this offline, it’s not something we can support directly. If you’re not comfortable with more advanced features of your computer, find a local IT support person to help with this step.
The most comprehensive site we’ve found that walks you through a BIOS update is this article on PC Magazine: How to Update Your BIOS
Please make sure your BIOS is updated to ensure the most update system drivers and security updates are in place before further troubleshooting.